User problems are business problems

Default interview questions about current tool usage

General info

• How do you use X today?
• Are you using other tools or information in tandem with X to accomplish those tasks?
• How has the introduction of Y impacted your use of X?
• Which features, capabilities, or info in X are most important to you?
• What’s the most frustrating part of using X today?
• How often do you have to do [task]?
• Do you have any workarounds to help with this?
• What’s the most frequent scenario for X?

Opportunities

• What do you feel X is missing? What’s a change that would make it more useful?
• [assuming they list multiple] Which of those things would you prioritize, and why?
• Are there other teams that you see using X consistently? How so?